Frequently Asked Questions

What does my rental come with?

Each rental comes with a complete inflatable Stand Up Paddleboard or inflatable Kayak, manual pump, patch kit, a life vest, paddle, instructions, checklist and durable carrying bag. Extra life vests and drybags (for your phones, keys, personal belongings) may be rented for an additional charge.

Which payment methods do you accept?

We accept all major credit cards via our online secure booking system. We do not accept cash. Payment is made in full at the time of your rental booking.

I have never paddleboarded or kayaked before; can I still rent from you?

You can! If you are a first timer we are happy to do a quick dry-run (aka on land) with you to make you feel comfortable. Everyone who rents from us must sign a waiver agreeing to the terms and conditions of the rental and assumes all liability. We strongly encourage our customers to self-assess and consider their swimming abilities before renting our boards and kayaks. While they are safe and fun to use it's important to feel comfortable in the water at all times.

Where do you deliver my rental to?

We offer free delivery within Metro Vancouver. We are happy to drop off at any residential address or one of our 3 launch points in South Delta.

Remember! These come uninflated and are super easy to pack around - so the world is your oyster! Stay local or take the boards or kayaks anywhere you'd like! Deep Cove! Spanish Banks! White Pine! Cultus! Go and explore!

Lost, Stolen or Busted Boards or Parts. What happens now?

It's pretty hard to break these watercrafts unless something is really going sideways. But we get that things happen, so in the event that something is broken, stolen or lost we take a damage deposit at the time of your booking (we don't process this unless we have to). Each rental kit has a laminated checklist of each item that must be returned to ensure you won't be charged the damage fee.

How old do I have to be to rent a board or kayak?

Renters must be 19+ to rent our personal watercrafts. Youth under the age of 16 must also be accompanied by an adult on the water with a 1:1 youth to adult ratio. Parents or guardians must also sign consent form. Kayakers wishing to paddle alone must be able to explain a solo recovery of a capsized kayak.

Where can we take our rental? Any suggestions?

Absolutely! There are so many places to explore in Metro Vancouver. Here's a list of a few of our favourite launch spots that are easy to access and explore:

South Delta:
Centennial Beach/Boundary Bay Regional Park | Fred Gingell Park | Tsawwassen Ferry Causeway | Deas Island Regional Park | Ferry Road Boat Launch | Point Roberts, Washington (if travel restrictions allow)

Do you offer guided tours?

We don't offer guided tours but we have paddled around here lots and can definitely offer some great scenic and simple paddles to explore what South Delta has to offer!

Where are you located? Do you have a rental shop I can visit?

We are located in beautiful Boundary Bay in Sunny Tsawwassen!. You can find us at our Paddle Shack located next to the Southlands Red Barn at 6333 Market Square - just 1 min from Centennial Beach! We are open 7 days a week from 9am to dusk. As we are a mobile shop this location is simply a drop location; all rentals need to be booked online as we do not take payment on site, BUT we can accommodate all last minute rentals by simply booking on your phone via our mobile site or calling us at 604-710-4794

Cancellations + Policies

Bookings are confirmed on the day of your rental once payment is made and waiver is completed. On days with extreme weather warnings we will rebook your reservation at no charge. In the event a paid booking is missed due to unforeseen circumstances we gladly provide you with the opportunity to reschedule at the next available date within the current season. In most cases; bookings are non-refundable.

Gift Certificates do not expire and are transferrable, however they are non-refundable. A credit card is required at the time of booking for each rental; including vouchers/GC's. A Gift Certificate/Voucher booking does not guarantee your reservation until it has been confirmed by our team via email.

SDWS is not responsible for damaged or lost items during a rental period.

SDWS is not responsible for any changes in weather conditions or tide times that may affect planned watersport outings. Weather conditions, include changes in wind speed, precipitation, temperature, daylight visibility and tide.

We also understand that things can happen last minute, please give us a call for any booking or refund inquires.

In the event a refund is granted; a processing and administrative fee will apply.

Pricing and availability may change without notice.

To view our waiver and release form please click here